Free Shipping Worldwide
Order & Shipping
We offer FREE worldwide shipping on ALL orders. Customs duties and taxes are covered!
Delivery Time Estimates:
United Kingdom: 5 - 10 business days
United States: 5 - 12 business days
Australia: 7 - 14 business days
Canada: 7 - 14 business days
Europe: 6 - 15 business days
Rest of the world: 10 - 15 business days
Important notes —
All orders are typically shipped from our warehouse within 1-2 days of the order being placed.
Delivery times depend on the courier and cannot be guaranteed due to unforeseeable delays caused by busy periods, traffic, and weather conditions.
Kindly note that deliveries to remote locations may experience longer delays. When delayed, it may take up to 4-6 weeks for a successful delivery.
We are not responsible for any address errors, lost packages, or order delays after your package leaves our facility.
We do not offer express shipping at this time.
Shipping Destinations:
We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to French Polynesia, Russia, and China at this time.
Order & Shipping Process:
You will receive an order confirmation via email as soon as you have placed your order. Typically, your order will be processed and dispatched within 1-2 business days. As soon as your order is on its way it may take between 5-15 days depending on your shipping destination. We'll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.
If you haven't received your order confirmation, most likely the wrong email address has been entered. Please contact us at help@atoleaswim.com and we will assist you in locating your order. Make sure to include your full name, shipping address, and phone number associated with your order.
Order Status:
You’ll be able to track the status of your order as soon as you place an order on our tracking page by entering your order number and email. You can locate your order number in your account and/or order confirmation email. Once entered, you will see the following: Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered.
Order Cancellations & Changes:
Our team works very efficiently and quickly to process orders. We are unable to guarantee any cancellations or changes to your order once placed. If you have an incorrect shipping address please reach out to us at help@atoleaswim.com.
Late & Lost Orders:
While we can ensure this doesn't happen often, we're so sorry for the delay! Although we rely on our shipping partners to provide the best tracking and delivery services, unforeseen circumstances can arise on rare occasions. We are committed to helping you in receiving your order.
If your order is considered late: Please kindly consider potential shipping delays. We are not responsible for any address errors, lost packages, or order delays after your package leaves our facility. To start, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.
Once your address is confirmed, if your order is past 30 days please contact us at help@atoleaswim.com and we will do our best to assist you in any way we can.
If your order is marked as "Delivered": We recommend searching the surrounding areas of the shipping address and reaching out to neighbors. After allowing for a minimum of three business days for any potential developments, we advise submitting a claim with your local carrier directly. If you still haven't received your order, please contact us within 7 business days at help@atoleaswim.com and we will help every step of the way.
We appreciate your patience greatly.
Missing/Incorrect Items:
If you received the wrong item or an item is missing from your order, please contact us at help@atoleaswim.com to submit a claim within three business days after receiving your package including your order number, a photograph of the items you received, and your shipping label. Our team will be able to investigate this with our packing team and carrier partners.
Atolea's Broken / Faulty Item Warranty
In the event you have received a faulty or damaged item due to a manufacturing defect you have within 30 days of the item(s) delivery to submit a claim. To be eligible for a claim, items must be unworn, with all original tags still attached. Once approved, you are eligible for a replacement or store credit. Free gifts are not covered under our warranty. Atolea Swim reserves the right to deny any warranty claim.
If you are eligible and wish to submit a claim, please reach out to help@atoleaswim.com with the following information:
Current shipping address
Your order number
Which item is damaged
A description of the problem
Photographic evidence
Plus a video if necessary